FAQs

Trauma Healing Centers is not an emergency call line, emergency care center or acute care center.  If you or a loved one are experiencing an emergency please see help immediately by calling 9-1-1 and requesting police and ambulance services or by calling the National Suicide Prevention Hotline at 1-800-273-8255.
There is help – do not give up.

I’m in a crisis.  What do I do?

If you or your loved one is in crisis, please get immediate help.  Call 9-1-1 and request police/ambulance assistance or call the National Suicide Prevention Hotline at 1-800-273-8255.

What are the hours of operations for Trauma Healing Centers?

We are open Monday – Friday 8:30 am – 4:30 pm.
Our 1-800 number is manned by an operator Monday – Friday 9:00 am – 4:00 pm.
Our information email (info@traumahc.com) is available 24 hours a day, and all inquiries will be addressed during regular business hours.  While we endeavor to respond as quickly as possible, we are experiencing a high volume of mail, and ask for your patience while we work to respond to everyone promptly.

What services are offered by Trauma Healing Centers?

We have a variety of services at each clinic including a general physician, psychologists, massage therapists and dieticians to provide patients with a robust multi-disciplinary approach to treatment.

Please contact your local clinic directly for available appointment times. For more information please click here

What are the Trauma Healing Centers locations?

We have locations across Canada.

To find the location nearest to you, or upcoming locations please click here

I’m a civilian am I entitled to use your facility?

Absolutely.  We take appointments with anyone seeking PTSD treatment, trauma therapy, chronic pain management and chronic illness management.  However, not all treatments may be covered by your provincial health care or private benefit package.  We are better able to help determine what coverage you are entitled to upon your initial consult with our team.  Please contact the clinic nearest you for an appointment.

Do you have to be military, first responder or RCMP and active or retired?

We accept all patients looking for  PTSD treatment, trauma therapy, chronic pain management, and chronic illness management.  We welcome active and retired military and RCMP personnel, as well as currently active and retired first responders, including police, fire and paramedics, as well as civilians.
However, not all treatments may be covered by your provincial health care or private benefit package.  We are better able to help determine what coverage you are entitled to upon your initial consult with our team.  Please contact the clinic nearest you for an appointment.

Are your services covered through insurance providers?

We are set up to bill for our services directly to individual service providers including, Veteran Affairs of Canada, Provincial Health Care, Blue Cross, and various private insurance providers.
We endeavor to provide services that are aligned with standard industry billing fees to best minimize or eliminate out of pocket expenses for our clients, however, not all treatments may be covered by your provincial health care or private benefit package.  We are better able to help determine what coverage you are entitled to upon your initial consult with our team.  Please contact the clinic nearest you for an appointment.

What is the difference between my regular doctors clinic and Trauma Healing Centers?

Our team at Trauma Healing Centers is focused on providing care and treatment specifically for Post Traumatic Stress Disorder, trauma, chronic pain and chronic illnesses.  We do not see patients for regular, every day medical appointments.  If you or a loved one have suffered a trauma and need specialized care, we are the team to help rebuild your overall physical and mental wellness.

Does your team do crisis interventions?

No we do not.  We are set up to provide overall, long term care for trauma patients, however in the event of a crisis or emergency, please seek immediate help by calling 9-1-1 and requesting police/ambulance assistance or call the National Suicide Prevention Hotline at 1-800-273-8255.
You can also contact Intervention Services Canada at 1-800-985-3418 or at http://interventionservicescanada.com.

Are there PTSD Support Groups available through your clinics?

We do currently have a support group called Pathways to Success, offered in Cole Harbour, NS. Please contact the clinic for more information about this PTSD support group. As well, we are affiliated with and collaborate with many support groups, and would be happy to help you find a group to assist with your recovery.  Please contact your nearest clinic for more information.

Do I need a doctor referral to come to your clinic?

We ask that you provide a referral from your physician. You can contact the clinic nearest to you to book an appointment directly, and the staff will review all that is needed for booking an appointment. Doctors looking to refer to our team, please click here

What is PTSD?

Post-traumatic Stress Disorder (PTSD) can occur after you have been through a traumatic event. A traumatic event is something terrible and scary that you see, hear about, or that happens to you, like:

  • Combat exposure
  • Child sexual or physical abuse
  • Terrorist attack
  • Sexual or physical assault
  • Serious accidents, like a car wreck
  • Natural disasters, like a fire, tornado, hurricane, flood, or earthquake

During a traumatic event, you think that your life or others’ lives are in danger. You may feel afraid or feel that you have no control over what is happening around you. Most people have some stress-related reactions after a traumatic event; but, not everyone gets PTSD. If your reactions don’t go away over time and they disrupt your life, you may have PTSD.

How does PTSD develop?

Most people who go through a trauma have some symptoms at the beginning. Only some will develop PTSD over time. It isn’t clear why some people develop PTSD and others don’t.
Whether or not you get PTSD depends on many things:

  • How intense the trauma was or how long it lasted
  • If you were injured or lost someone important to you
  • How close you were to the event
  • How strong was your reaction
  • How much you felt in control of events
  • How much help and support you got after the event

What are the symptoms of PTSD?

PTSD symptoms usually start soon after the traumatic event, but they may not appear until months or years later. They also may come and go over many years. If the symptoms last longer than four weeks, cause you great distress, or interfere with your work or home life, you might have PTSD.
There are four types of symptoms of PTSD:
#1 – Reliving the event (also called re-experiencing symptoms)
You may have bad memories or nightmares. You even may feel like you’re going through the event again. This is called a flashback.
#2 – Avoiding situations that remind you of the event
You may try to avoid situations or people that trigger memories of the traumatic event. You may even avoid talking or thinking about the event.
#3 – Negative changes in beliefs and feelings
The way you think about yourself and others may change because of the trauma. You may feel fear, guilt, or shame. Or, you may not be interested in activities you used to enjoy. This is another way to avoid memories.
#4 – Feeling keyed up (also called hyperarousal)
You may be jittery, or always alert and on the lookout for danger. Or, you may have trouble concentrating or sleeping. This is known as hyperarousal.

What other problems to people with PTSD experience?

People with PTSD may also have other problems. These include:

  • Feelings of hopelessness, shame, or despair
  • Depression or anxiety
  • Drinking or drug problems
  • Physical symptoms or chronic pain
  • Employment problems
  • Relationship problems, including divorce

In many cases, treatments for PTSD will also help these other problems, because they are often related. The coping skills you learn in treatment can work for PTSD and these related problems.

Will I get better?

“Getting better” means different things for different people, and not everyone who gets treatment will be “cured.” Even if you continue to have symptoms, however, treatment can help you cope. Your symptoms don’t have to interfere with your everyday activities, work, and relationships. Our team is here to help you create an overall physical and mental wellness plan to create positive improvement in your life.

We are pleased to be working with Wounded Warriors Canada in their ongoing efforts to provide support to the veteran community. Join us in supporting their amazing work.